Shipping / Delivery Policy

Free Delivery Delivery of your new product is done with great care at shopgenx.com.

For your convenience, we'll deliver anywhere within India. More importantly, the delivery cost for your product/s is free anywhere within India.


shopgenx endeavours to deliver the Products to customers within 1-2 working days from the day your order is confirmed, depending upon the shipping location. However, the duration of delivery of Products can extend up to a period of 1 (one) week from the day of purchase made by you depending on customer location. Delivery time to the end user is subject to factors beyond our control ("Force Majeure Event") including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.


Upon completion of your purchase, our team will organise for your product to be dispatched by a courier immediately. Just to keep you in the loop, we'll notify you when your product is dispatched.


shopgenx is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.


It would be nice to have someone at the delivery address to take receipt of your product. We'll require a signature upon delivery. But don't worry if you are not home when the product is delivered. Our courier will leave a card at your home advising you that an attempt has been made to deliver your product. The courier will leave your new product at the local post office. You will find information about the post office location on the card left by the courier.


Please feel free to contact us if you have any concerns about shipping and delivery of your new product/s.